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Terms & Conditions

Payments

Payment is required in full at the time of booking.

Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

All classroom based training must be taken within 6 months of the date of booking and remote learning assessments must be completed within a maximum of 4 weeks from date of classroom training day.

Refunds

All course fees are strictly non-refundable and non-transferable.

Better Brows Training Academy is unable to offer refunds where training is cancelled or postponed outside of our control. An alternative training date will be offered. It is the student’s responsibility to get in touch to reschedule any such postponed training. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur in the event that postponement of training courses is necessary.

If you wish to exercise your right to cancel, you must notify us in writing within the 14 day “cooling off” period by emailing info@bbtacademy.co.uk. We reserve the right to make a charge to cover our reasonable administration costs and would advise if applicable, upon confirming receipt of your cancellation request.

Additional Terms & Conditions Relating to Course Packages & Promotional Offers

  • Discount will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.
  • Courses within the Packages must be attended by the same
  • Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.
  • We reserve the right to amend course prices or run promotions at any time, without prior notice. We cannot retrospectively apply discounts to booked
  • All courses booked as part of the Package deals are non-refundable and non-transferable under any Any reschedules of dates will be at the discretion of Better Brows Training Academy and subject to the rescheduling fee of £50 per training date, where deemed possible.
  • Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.

Cancellation or Transfer of Training Dates / Courses

Rescheduling Requests & Fees

In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of Better Brows Training Academy), provided you contact us no later than 72 hours prior to the training course date by email to our Bookings team info@bbtacademy.co.uk.

Where it is possible to offer a reschedule of training, this will be subject to a rescheduling fee of £50 per day. All courses can only be rescheduled on one occasion. Our team will respond to confirm whether a reschedule is possible and if a fee is applicable. We will cancel your training place where we receive requests to reschedule, pending hearing from you to confirm an alternative date. Where reschedule is not possible and the student chooses not to attend their training, you may forfeit your course fee.

Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 3 day’s notice by email to our Bookings team info@bbtacademy.co.uk, you will automatically forfeit your course fee and Better Brows Training Academy will be under no obligation to provide any further training or any refund.

The only exceptions to the above, where a reschedule may be offered free of charge or at a cost of £50 per day (depending on reason), on one further occasion only and subject to availability will be in the event of:

  • medical reasons (with a valid medical certificate covering named student/training date).
  • compassionate reasons such as close family bereavement (proof of which may be required) for non-attendance.

In the event that Better Brows Training Academy should have to cancel your course for reasons outside of our control; Better Brows Training Academy will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses. All courses required to be cancelled/postponed by Better Brows Training Academy will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value.

Online Courses

All online courses are strictly non-refundable as we incur a registration fee for the online student portal for all online courses which we remain liable to cover regardless of whether the course is accessed and/or completed. Please ensure online courses meet your training needs, you have a suitable device connected to the internet through which to access the course/portal and are able to source the products/tools/models you require to complete the necessary case studies to pass the course. We may consider transferring students to one of our other online courses to the same value as goodwill, where a course is found to be unsuitable for an individual student; although this may be subject to an additional registration fee. Students are given 12 weeks initial access to our online portal, which can be extended by request to our Support team, usually at a cost of £25 per course for an additional 30 days access. Maximum duration for completing online courses is 12 months from date of booking.

General

All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.

For gift vouchers, these will expire on the date given on the voucher itself and cannot be extended or redeemed beyond this date. Any fees paid for gift vouchers would be forfeit after the voucher expiry date.

Defaulted / Cancelled Payments

Where courses or kits are purchased and payment later defaults once the booking has been processed (training provided or kits supplied by post); this may be due to the finance provider declining your application, you cancelling your direct debit mandate or requesting a bank reversal etc., Better Brows Training Academy reserves the right to cancel any further booked training / revoke access to online courses. We may also request the return of any kits supplied. Certification for courses completed may be revoked or not issued until resolved. We will contact you by email to make payment of any balance due in full within 7 days, to cover the cost of any training accessed or kits used / not returned. Where payment is not received within 7 days, this may be passed to a third party debt collection agency for recovery.

Named Student

Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £50 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.

Minimum Student Age

We accept all students aged 16 years or over for our face to face training courses. With regret due to insurance reasons, we are unable to accept students aged under 16 years on the day of training for face to face courses, however online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.

Course Times

Please arrive at the training centre at 9.45am for a 10.00am start. Courses finish at approximately 4.00pm. (Unless other start/end times specified in your confirmation email). A short break for lunch is provided for full day courses during which we recommend students remain within the training centre (please bring cold food with you). If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course and ensure you cover all course content/required hours to be successful in achieving a Better Brows Training Academy certification for the course and BABTAC certificate.

In the event that you are late arriving in the morning and refused entry, please contact our Bookings Team to reschedule by emailing info@bbtacademy.co.uk– Please note a fee of £50 will apply to reschedule your training. If late returning from breaks you will be unable to complete your course and will forfeit course fees.

Please therefore ensure you allow sufficient time for travelling and returning from lunch. All students must attend the full training day until 4pm. Should you choose or need to leave a course before the approximate end time of 4pm, please contact us prior to the course to discuss this. If you leave before the end of the course on the day, without prior agreement, you will forfeit any course fees and may not achieve your certificates.

Confirmation of Bookings

Once you have booked a training course you will receive an email within 24 working hours to confirm the booking. If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent to you by our Booking Team to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.

If booking last minute courses or courses scheduled for within less than 48 hours, we recommend you call to book so that we can confirm availability to you prior to payment. Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00am on the day of the training to confirm your booking has been received and chosen training is available. Where a course booked online outside office hours is unavailable or cancelled, we will reschedule your training to the next available date where possible or refund your course fee. No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online.

Should a receipt for payment be required, please request this by emailing at the time of booking or within 6 months of completing the training. Beyond this time, receipts cannot be issued and only VAT invoices will be issued on request to VAT registered business customers to meet legal requirements.

Online Courses

Students who book online beauty courses through our website will receive an email with an option for instant self sign-up. All students will receive a full confirmation email within 24 working hours of booking which will include details of how to access the Student Portal & unique login information (if you didn’t already self sign-up). We recommend students to access the portal and download/save a copy of any additional reference documents available for your course such as the practical assignment pack as soon as possible.

Access to the online course(s) through the portal runs for 12 weeks initially, during which time you work through the online learning resources at your own pace, completing the theory tests and to download course resources. Beyond this access, students have up to 12 months to complete and submit their case studies which can be sent to us by email. If you find you require additional time to view course resources online and access the portal beyond the initial 12 weeks, simply contact our team who can provide a further 30 days access for £25 per course. Students have a maximum of 12 months from the date of booking to complete online courses.

Should you have any difficulties accessing or completing the course(s), please do not hesitate to contact our Support team for assistance. In rare cases where a transfer from online to classroom based training is preferred or required at the discretion of the Support team, an additional fee of £100 per face to face training day required will apply (where classroom option is available) and in some cases may be deemed necessary for a certificate to be issued.

When you first login to the portal you will be asked to check the details we have for you. Please amend any errors but also email our team so we can update our central system. You will also be presented with terms and conditions around use of the online portal and the ‘cooling off’ period if applicable to your booking.

Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobile phone, tablet etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to our Support team to ensure you are able to access and complete your course within your enrolment period.

Online courses require completion of theory tests and some case studies at home (for which you will need to work on friends/family and have access to basic products at home). Theory tests are completed through the online portal. A pass mark of 70% or above is required for each test but these can be retaken online for free and as many times as needed until you pass. Case studies can be submitted by email to info@bbtacademy.co.uk, sent by recorded post to Better Brows Training Academy. Once case studies are received, these will be evaluated by our Assessor. You will receive feedback and/or your certificate by email within 10 working days of submission. Our Support Team are on-hand by email to assist you throughout your studies and beyond.

Online Courses provide a certificate issued by Better Brows Training Academy and accredited by IPHM (International Practitioners of Holistic Medicine). They are insurable on completion with a number of leading insurance providers including IPHM, Radius, Insync and others.

During your training

During your training you will usually be required to give and receive treatments. Please note courses may be mixed sex groups. Male students are required to provide a female model for waxing courses. If you have personal or religious reasons where you require training in a same sex environment only, please discuss this with our Course Advisors before booking.

Photography / recording of training (both audio or video) is strictly prohibited while in attendance at the training centre. This is to protect the privacy of other students, meet Data Protection requirements and avoid disruption to training. Tutors may occasionally take photos of student work during training with express permission, for marketing/promotional purposes. Comprehensive training notes are provided at the time of booking and our Support team are available to assist with any queries after training, therefore this should not be required. For those with additional learning needs, we can usually arrange access to our Online Student Portal to access additional resources such as training videos to support you and extend / refresh your learning beyond your training day(s). This is available on request, although a fee may apply.

All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve Better Brows Training Academy certification. Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies, see below).

Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the certification and would unfortunately forfeit any course fees paid. Therefore it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.

Students will need to bring along their own cold food for lunch and are recommended to remain at the centre, rather than go off-premises during agreed breaks to ensure you are available promptly for when training resumes.

Medical Conditions

Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments. Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.

Due to health & safety / insurance obligations, students within pregnancy may be unable to partake in practical training days or assessment days, to receive treatments. This applies to all students within the first 12 weeks of pregnancy or anyone considered high risk in pregnancy. Where possible to attend, you may be required to bring a female model to your training to practice upon, please call us before booking so we can confirm course suitability for you. The only exception to this would be training courses where you are working on a training head e.g. lash extension courses etc., although the cut-off is usually 32 weeks pregnant.

Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a particular course may result in forfeit of course fees.

Special Training Needs / Requirements

It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly. Where possible we seek to include students with special requirements within our main course delivery. However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.

Waxing Courses

In consideration of other students participating in the course, you must be prepared to give AND RECEIVE the waxing treatment. If you attend the course with less than 5mm of hair growth or are unprepared to receive the treatment, you will not be allowed to take part, resulting in the loss of all course fees. Male students are required to provide a suitable female model upon which to practice due to the nature of these treatments.

Manicure & Pedicure Courses

Please ensure any nail extensions or enhancements such as gel polish are removed prior to attending the course, as you will give and receive treatments working on the natural nails. Failure to remove such before the training day may result in being unable to participate within the course and a rescheduling fee being applicable.

Highly Defined Brows, Brow Shaping & Tinting, Brow Lamination and Lash Lift Courses

Prior to training for this course you will be required to complete a patch test for the lash lift &/or tinting products at least 24 hours before your course commences. It is mandatory to purchase a patch test kit with the Lash Lift & Tinting Course, Brow Lamination, Highly Defined Brows and Brow Shaping & Tinting training courses. These enable you to complete the patch test at home. For the Lash Lift and Brow Lamination courses only, these products are also required on the training day for use at the centre. We are able to provide these kits to you and send them to your address at an additional cost to the course.

Please ensure that eyelash extensions have been removed prior to any training involving eyelash tinting or lash lift. If false lashes or lash extensions are to be learnt as part of your course, please note these would be completed on a mannequin training head therefore no patch test with the glue will be required beforehand. Those who have undergone facial cosmetic procedures to include surgery, dermal fillers of any kind or semi-permanent make-up / facial tattooing or micro-blading within the last 12 weeks may be unable to participate within these courses. Failure to disclose these treatments prior to booking your course may result in loss of course fees.

Facial Massage & Skincare

Please ensure you have removed any eyelash extensions before attending these courses. You will be required to remove any make-up as part of giving/receiving treatments on these training courses. You must ensure you are able to receive treatments and have notified us of any medical conditions / medications which may prevent you receiving treatments. Those receiving certain treatments for acne (such as roaccutane) or who have undergone cosmetic procedures to include surgery, dermal fillers of any kind or semi-permanent make-up / facial tattooing or micro-blading within the last 12 weeks will be unable to participate within these courses. Failure to disclose these treatments prior to booking your course may result in loss of course fees.

If taking Facials / Electrical Facials training with specific intention to progress to Level 4 Aesthetics, please note it is the responsibility of the learner to check with both their chosen further training provider and insurance company that this qualification meets their requirements. You may need Level 2 & 3 qualifications which may be more suitable for your needs. Please discuss this with a Course Advisor before booking, if unsure about this or have any queries.

Starter Kits

All equipment and products are provided for you to train with on the day. However, if you are studying for a course requiring home study and case studies, you will be required to purchase products for the home study aspect of your course and for your portfolio. Kits can be purchased on the day of the in-person training days or can be delivered directly to your home address within 3-10 working days.

Selected starter kits are available for our students to purchase through our website. These are provided to students directly from the wholesale supplier. Contents listed are typical but may vary, dependent on stock levels as required by the supplier. The starter kit contents also give you some idea of the minimum basic items you will require, however there may be additional items you will look to add beyond the starter kit(s) once you begin practising to enhance your treatments. Kit orders will only be processed where the student has already booked or attended to complete the relevant training course with Better Brows Training Academy, as we provide kits only for the purposes of training, practice and gaining qualifications to our own students. Orders from those who have not completed training with us may be refused and result in cancellation / refund of the kit fee paid.

Kit prices quoted on the website include postage and packaging. We only ship products to UK Mainland addresses. Unused kits which do not meet your requirements may be returned within 5 days of receipt, at your own expense and a re-stocking fee of 25% applies to any refund. The supplier will check the kit upon receipt to confirm it is in unused, re-saleable condition before a refund can be agreed and provided.

All kit shortages or damages should be reported by email within 48 hours of receipt. You will then be advised of the process to receive any shortages, return the kit or for kit collection by the supplier. Please note kit contents are stated as typical contents but may be subject to change or substitution by the supplier without prior notice, for which we are not responsible. Returned kits must be sent by recorded post or collection by the supplier will need to be made possible. Refunds or replacements will only be issued upon receipt of the returned kit(s) and confirmation of any reported damages / faults by the supplier in order to confirm and issue the refund. Any kits not found to be as reported may be refunded minus a restocking / return postage fee at the supplier’s discretion.

Equipment and products are also available from online wholesalers. We do not insist that you buy from us, we recommend Salon Services and Capital Hair & Beauty. House of Famuir (HOF) Beauty are recommended suppliers for electrical facial and salon equipment.

Beauty Insurance (Public Liability Insurance)

Following your practical training, you will receive a BABTAC certificate by email (as discussed above) which will allow you to apply for beauty insurance with BABTAC, the UK’s No.1 leading provider of beauty and cosmetology to allow you to begin working on members of the public. This will allow you to begin working on a self-employed basis (mobile) and to take payments should you wish. Should you wish to find your own insurance provider, please note that BABTAC are a worldwide renowned and recognised within the beauty industry and so you should have no issues obtaining insurance with their backing. It is important to note that most insurers will however accept the qualifications, however Insurers work to their own discretion over preferred training providers and this is beyond our control. If you hold an existing policy, you are responsible to ensure the insurance provider will extend your cover to include the new treatment(s) and for covering any cost to make changes. Better Brows Training Academy cannot accept responsibility for issues resulting with insurance companies where students fail to check this prior to booking.

If working self-employed, you must also ensure you register with HMRC regarding any tax/national insurance applicable to any income earned on this basis. If intending to run a business from within your home, you must check your mortgage / deeds / tenancy to ensure there are no clauses to this. You may also need to enquire with your local council if seeking to change use of an area of your home or to open business premises to check their requirements and if any special treatments local authority licensing is applicable.

We recommend checking these factors prior to booking to enable you to make suitable plans for your new career.

Refresher Training

Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Practical Training notes provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Support Team with any questions.

Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required.

Qualification Programme Structure

All training should be completed as soon as possible, but within 6 months of the date of booking to ensure the best opportunity to complete the award. Written modules and assessment (coursework) should be submitted by email to info@bbtacademy.co.uk only once fully completed and ideally within 6-12 weeks of booking on to the programme. The portfolio of treatments should be submitted ideally within 20 weeks of booking onto the programme to ensure you are working to develop confidence & competence as soon as possible following training. The portfolio of treatments is required to demonstrate you have taken time to develop your confidence within your practical skills, to meet the required level to achieve the assessment standards. You will need to source models (or purchase insurance to work with paying clients) to complete the portfolio, along with access to products/tools at home to practice. All students must aim to arrange and attend assessments as soon as possible after submitting their portfolio, once notified they are ready to do so.

Please note portfolios will only be retained for 20 weeks from submission and after which time will be disposed of through confidential waste, unless you progress to assessment. Failure to arrange and attend assessments promptly, will require additional treatments to be submitted to update your portfolio so that we can demonstrate you are continuing to maintain practice and treatment competence.

Written exams are completed both in person and online from home on a scheduled, agreed date. Students will require access to their own pc or laptop with webcam (or access to a mobile device with camera, alongside their pc/laptop) with stable, high speed internet connection in order to complete the exams.

Practical Assessments are available at selected centres, on scheduled dates each month. Students will need their own product/tools and female models to complete each day of practical assessment. Better Brows Training Academy will support you with your studies however cannot accept responsibility for learners who fail to complete their qualification(s). Students are responsible for all costs in completing and submitting required work to achieve qualifications.

Support for existing students is available from our Support Team by emailing info@bbtacademy.co.uk– Monday to Friday, 9.00am – 5.00pm. All emails are responded to within 2 working days. You may also request a call back by email if preferred.

Assessments

As per the requirements of BABTAC, there will be written exams as part of your course that will enable your tutor to ensure your theory and understanding behind the treatments. A pass mark of 70% will need to be achieved in order for you to pass your course and achieve a certificate from BABTAC.

Should you need to retake your exams

On 2nd / 3rd exam attempt (resit): £25 per paper.

  • Certificates: Your certificate will be claimed from the accrediting body (BABTAC) only once you have successfully completed your final day of practical assessment and have been confirmed as fully complete. Certificates can take up to 12 weeks to be issued by the awarding body. Once received, you will be notified and sent via email. Qualification certificates can only be issued in the name given at the time of submitting your Assessment Request Form when booking onto your assessment days. A fee will apply to rectify any errors beyond submission of the Assessment Request Form. Replacement certificates are chargeable and can only be ordered by contacting the Awarding Body directly after 30 days have passed since receiving your certificate.
  • Portfolios: Portfolios submitted towards assessment will be retained on file for an initial period of 6 months pending progression to assessment days. Where the student fails to progress to assessment as soon as possible after submitting their portfolio (and therefore where the portfolio is no longer valid evidence, as treatments within it date back to more than 20 weeks prior), we reserve the right to dispose of the portfolio through confidential waste collection without further notification. This is unless the student contacts us to request & make payment for its return within 5 months of its submission.

For students who progress to and complete assessment, portfolios must be retained awaiting internal verification by the awarding body as required and periodic external verification visits (where portfolios are sampled), which can take up to 12 months. Once released, it will be disposed through confidential waste without further contact. The only exception to this is where request for portfolio return is made within 5 months of the portfolio submission, with payment made of £25 to cover courier cost. Such portfolios will be sent to the last address we have on file for you. If your address changes, please ensure you update us as soon as possible as we can accept no responsibility for loss of portfolios returned to students in the post.

Complaints

We are keen to ensure all students gain the most from their training experience. In the first instance, please raise any difficulties or concerns with the tutor on the training day(s) as most issues can quickly be rectified at the time. However, in the unlikely event your training course with us does not meet your expectations and you feel unable to raise this with the tutor on the training day, please email with the details of your feedback or complaint. This email must be received in writing within 5 days of your training course.

We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response in writing within 5 working days.

Code of Conduct:

To ensure all learners are given the best opportunity to learn, we would ask the following code of conduct is adhered to at all times:-

  • Punctuality is essential with all learners to arrive for 9.45am for a 10.00am start and training to finish at approximately 4.00pm. Allow adequate time to travel to the training Lateness is very disruptive for other students and may mean you miss fundamental aspects of the training. You will be refused entry if you arrive late for training. There is a transfer fee of £50 per training date to reschedule your training if you arrive late. Please do not break from the training unless instructed to do so by the tutor. A lunch break is provided along with short refreshment breaks throughout the day, timed as is appropriate for the course. Taking excessive or unauthorised breaks may mean you miss vital training that impedes your success on the course. Students are advised to remain in the centre during agreed breaks (please bring cold food). Should you leave the centre and return late from break(s), you may be refused entry and be unable to complete your course.
  • Attendance of training days is compulsory to BABTAC Failure to attend scheduled training can result in removal from your programme. Genuine reasons will be subject to the discretion of Better Brows Training Academy and handled under our above policy on rescheduling of training. This may be subject to rescheduling fees.
  • Learners are required to purchase at their cost & wear a suitable beauty uniform (tunic) to training / assessment dates. Nails should be short, hair tied back. Eyelash and Nail extensions should be removed (where appropriate to the training course being attended). For health and safety, all jewellery should be removed. Only exceptions are a plain wedding band and one small pair of stud earrings.
  • All learners are expected to fully participate, including giving and receiving treatments. Any exceptions (e.g. medical reasons) to this must be agreed at the time of booking and a suitable female model may be required to be provided by the student in order to participate.
  • Please make the tutor aware of any medical conditions or learning difficulties which may impact your learning (these should previously have been discussed at the time of booking to ensure suitability for the training). This can be discussed with the tutor upon arrival at the centre, in confidence. This will allow the tutor to best support you throughout the training day and make any adjustments possible to assist you to gain the most from your training.
  • We can accept no responsibility for any loss, damage or theft of personal property; however rare. Therefore we encourage students to leave all unnecessary valuables at home, remain vigilant to their belongings during training and take all property with them when leaving the Any property left behind will be held for 7 days, following which it will be disposed as appropriate. Students are responsible for collection of lost items from site, by appointment. We cannot post or deliver any lost property.
  • Products / tools provided at the training centre remain the property of Better Brows Training Academy and should not be taken from the training centre at any time. Such will be treated as theft and reported to the authorities. Please work with the tools / products and within the facilities provided taking care to avoid causing deliberate damage or loss. Students may be held responsible for the cost of such loss / Please wait until items are provided to you and no time should students access any staff only store cupboards or storage areas without express permission of the tutor and/or without supervision. For reasons of health, safety and hygiene; please use products / tools / equipment only as directed and when prompted by the tutor. If asked to ‘down tools’, please ensure you comply with any instruction by ceasing immediately.
  • Use of mobile phones is prohibited during training and should be turned off outside of agreed breaks.
  • No use of e-cigarettes/vaporisers, smoking or chewing of gum within the training centre.
  • Students must not consume or be under the influence of alcohol or drugs at any time during attendance of the training or assessment day(s). You may be asked to leave the centre where we have reason to suspect such influence, and the police may be contacted if appropriate.
  • The training centres operate a mixed sex basis for training days and you must be prepared to give and receive treatments from students of the opposite If there are any reasons of belief, faith or religion which prohibit this, please advise before booking. Male students will be required to provide a female model for the waxing courses and assessment days.
  • Be courteous and respectful to tutors and other learners. No use of foul language. Abuse of any kind including racism will not be tolerated. Please avoid discussion of any sensitive or unrelated topics during the training which may distract other students or at any time, which may cause offence to others. While we operate a welcoming, friendly atmosphere on training days, student conduct should reflect that which would be expected by a beauty professional working within a salon environment since you are undertaking a professional skills course. Please ensure you work cooperatively and respectfully with all and take feedback / guidance seriously to allow you to acquire and demonstrate the required level of competence upon the training course(s). We appreciate learning new skills can sometimes be challenging but outbursts or disruptive behaviour (which may affect other students) will not be tolerated. Tutors will support you as best possible so please work with our staff to assist you, trusting in their professional knowledge and experience.
  • Verbal, physical or written abuse will not be tolerated at any time and will result an immediate verbal warning from the tutor. Should the conduct continue, you will be asked to leave the training You will not receive your certification and will forfeit all course fees paid.
  • Should an issue arise on your training day in relating to other learners on the course or if you are experiencing difficulties with the course, please immediately notify your tutor so action can be taken or advice given to support you as required as it is sometimes difficult to rectify issues later and this will allow you to gain the most from your training day experience. Any issues will be handled in the strictest confidence but will not be permitted as grounds for any refund of course fees or for additional training, where this is not raised on the training day to enable remedy.
  • Learner feedback forms are to be completed at every training
  • Photographic ID must be shown to the tutor at every training day to gain admission to the centre, if Entry may be refused without this.
  • Students must not take any photographs or make any recordings (audio or video) of any kind while in attendance of training and/or when within the training centre This is to meet Data Protection legislation, to protect the privacy of our students and avoid disruption to training. Photos may occasionally be taken by tutors with the express permission of students, for the purposes of marketing/promotion.

Learner Appeals Policy and Procedure

Better Brows Training Academy allows all learners to appeal decisions made in the area of admissions, attendance, assessment and learner discipline. The Appeals procedure is designed to allow learners to have any decision which they consider unfair, relating to admissions, attendance, assessment or discipline, reviewed.

All members of staff are responsible for operating and implementing the Appeals policy and procedure by ensuring that the learners have the opportunity to discuss any problems informally. If problems reach the formal stage, staff should ensure that learners have access to the Appeals Policy and Procedure.

Appeals Procedure

  • In the first instance, the learner should discuss any potential appeal, with his/her Course Tutor and/or the Centre Manager to try and settle the issue in an informal way.
  • The letter or email should include any new information that the learner wishes to highlight.
  • Learners requiring help to write this letter or email should contact a member of centre staff or other appropriate person.
  • Once an appeal has been received, all information concerning the appeal will be logged by the Director.
  • All written requests for an appeal will normally be acknowledged within 7 days of receipt. An appeal hearing will then be held to allow the learner to explain the basis of the appeal.
  • The learner may choose to be accompanied by a representative or
  • The Director of Better Brows Training Academy will set up an Appeals Panel which will consist of the Director plus one member of Staff, and up to a maximum of two other appropriate members of staff.
  • None of the Appeals Panel will have been involved in the original
  • After the Appeal has been heard, the Panel will tell the learner of their decision as soon as possible and confirm this decision in writing to the learner, normally within 7 working days.
  • A copy of the written decision of the Panel will be retained by the centre.
  • The decision of the Appeals Panel is final.

Policy Statement

Malpractice consists of those acts, which compromise, attempt to compromise or may compromise the process of assessment, the integrity of any courses. This can damage the authority and reputation of all concerned.

Maladministration is any activity or practice which results in non-compliance with administrative regulations and requirements. Better Brows Training Academy does not tolerate actions (or attempted actions) of malpractice or maladministration by Learners and internal and external staff in connection with any courses.

Better Brows Training Academy may enforce disciplinary action on Learners or staff where incidents (or attempted incidents) of malpractice or maladministration have been proven.

Introduction

This document provides procedures for investigating and determining allegations of malpractice and maladministration. All staff must be vigilant regarding malpractice and maladministration where malpractice or maladministration occurs it must be dealt with in a fair, thorough, impartial and objective way.

The director will supervise investigations resulting from allegations of malpractice or maladministration. They are also required to inform all suspected of malpractice or maladministration of their rights and responsibilities. Investigations will escalate to the (General Manager and Education Team – replace job roles as appropriate) depending on their gravity and scope.

The company reserves the right, in suspected cases of malpractice and maladministration to withhold the issuing of results/certificates or suspend any employee or contractor while an investigation is in progress. The re issuing will then depend on the outcome of the investigation.

Guidance

The Centre requires:

  • Tutors to have asked all Learners to declare that their work is their own
  • All Learners are informed of malpractice and the penalties for attempted and actual incidents
  • All Learners to be aware of the appropriate formats recorded cited texts and other relevant materials or information sources that can contribute to
  • That procedures for marking and examining work are efficient and reduce or identify malpractice e.g. plagiarism, collusion, cheating etc.
  • Access controls to prevent Learners from accessing and using other people’s work when using networked computers

Learner Malpractice

  • The following are examples of malpractice by Learners; this list is not exhaustive and the company, at its discretion, may consider other instances of
  • Plagiarism – copying or passing off work as own including artwork, images, words, computer generated work (including internet sources), thoughts, inventions and/or discoveries with or without the inventor’s consent
  • Collusion – working collaboratively with other Learners, beyond what is permitted
  • Copying from another Learner or allowing work to be copied
  • Deliberate destruction of another Learners work
  • Disruptive behaviour in the classroom (including the use of offensive language)
  • Making a false declaration of authenticity in relation to the authorship of coursework or the contents of a portfolio
  • Allowing others to assist in the production of coursework or assisting others in the production of coursework
  • Personating/pretending to be someone else
  • Theft of another learner’s work
  • Bringing into the classroom unauthorised material e.g. study guides,
  • Altering any results documentation including
  • Internal and External Staff and Centre Malpractice and Maladministration

The following are examples of malpractice by internal and external staff; this list is not exhaustive and the company, at its discretion, may consider other instances of malpractice.

  • Failing to keep BABTAC records secure
  • Using BABTAC logo on Certificates produced by the training Centre
  • Tampering with Learners scripts or coursework after collection
  • Failing to keep Learner computer files, which contain coursework secure
  • Altering or changing marks for internally assessed components
  • Manufacturing evidence of competence
  • Assisting Learners in producing work where the support has the potential to influence an outcome or assisting with answers.
  • Failing to ensure Learner coursework is adequately monitored
  • Failure to issue Learner with appropriate notices and warnings
  • Failure to keep accurate and timely records
  • Failing to report an instance of suspected malpractice to BABTAC as soon as possible after such an incident occurs or is discovered
  • Failing to conduct a thorough investigation into suspected malpractice
  • Inappropriate retention or destruction of certificates
  • Producing falsified records
  • Facilitating and allowing imitation
  • Falsifying records/certificates
  • Discovery of Malpractice and Maladministration

Any malpractice or maladministration or attempted acts of malpractice or maladministration, which have influenced the outcomes for Learners, must be reported to the director. Any alleged incident of malpractice or maladministration brought to attention after the issue of certificates may result in a full investigation by BABTAC. Depending on the outcome of the investigation, certificates could be recalled and declared invalid.

Investigating alleged Malpractice and Maladministration

When dealing with alleged malpractice and maladministration Better Brows Training Academy will primarily deal with the director and will require full access to all records for investigation purposes.

As part of this investigation the company retains the right to involve Learners and others in the investigation process. During the investigation period BABTAC may withhold the release of results/certificates. If malpractice or maladministration is discovered or is reported directly to BABTAC by a third party, BABTAC will conduct an investigation appropriate to the nature of the allegation.

Dealing with Malpractice and Maladministration

It is the responsibility of the director to investigate any allegation of malpractice and maladministration. If malpractice or maladministration is discovered or suspected within Better Brows Training Academy, the individual must be made fully aware, in writing, at the earliest opportunity of the nature of the allegation and of the possible consequences should the malpractice or maladministration be proven. The individual must be given the opportunity to respond, in writing, to the allegations made and informed of the avenues for appealing should the judgement be made against them.

Penalties and Sanctions Applied

Where malpractice or maladministration is proven, Better Brows Training Academy will have to consider whether the integrity of the accredited course might be in jeopardy and if the member of internal or external staff or Learner in question would be involved in future courses.

Equality & Diversity

Better Brows Training Academy operates within a framework where equality of opportunity and diversity of need is fully embraced and embedded into our infrastructure.

We treat all students and clients in a non-discriminatory way and provide equitable and fair services regardless of race, gender, age, disability, sexual orientation, marital status or religion.

We are fully committed to meeting the needs of diverse groups and ensuring that all students are given fair and equal access to services and products without prejudice, and in pursuance of meeting any individual requirements.

If you have any additional support needs, such as a physical disability, learning disability or language need, please state this clearly on your booking form and contact us to discuss any queries you may have. We will also contact you to discuss your specific requirements.

Where we are advised of individual needs and these cannot be reasonably met to obtain accredited certifications, this will be made clear prior to the commencement of the course.

All our staff work within the equalities and diversity ethos and provide students with a safe, positive and conducive learning environment, where discrimination, harassment or bullying is not tolerated and is pro-actively challenged.

Equal Opportunities Policy

  • Better Brows Training Academy is committed to ensuring equal opportunity to all candidates on all courses, all the clients of the establishment and to the staff of Better Brows Training Academy regardless of their role.
  • There is a commitment to encourage each individual to realise his or her potential. Training or access to assessment will not be affected by gender, ethnic origin, nationality, religious belief, social circumstance, marital status, age or physical or intellectual ability or other relevant state.
  • The requirements of the Sexual Discrimination Act 1975, the Race Relations Act 1976 and the Employment (Disabled Persons) Acts of 1944 and 1958 will be respected and any amendments or extension thereto.
  • Equal opportunities will be integrated into all planning, procedures and our resources. All promotional material, course schemes and display items will not reinforce stereotypes and will reflect the diversity of the society.
  • All staff and students will be advised of the policy to be pursued with clients and visitors to the School. There will be positive reinforcement of the requirements of the policy statement and the policy will be monitored and reviewed at regular intervals among staff and students and action taken if
  • Encouragement will be given to discuss any concerns over these issues if/when they occur.
  • You will be given the opportunity to allow these concerns to be fully and confidentially discussed. Support and advice is available to help those concerned to understand the problems and take steps to resolve them.
  • In the first instance, any problems should be brought immediately to the attention of your trainer.
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